DELIVERY & RETURNS

1. Delivery

Shipping costs are calculated based on weight, volume, and the rates of the carrier responsible for delivery. They are the responsibility of the customer if the total amount of the ordered products is less than CHF 50.-, and amount to CHF 8.50.-.

Thools ensures the shipping of goods sold via the site thools.ch. Products are sent to the delivery address provided by the customer during the ordering process.

From the order and payment confirmation, the approximate delivery times are as follows:

• 2 to 4 working days for Switzerland

In case of temporary stock shortages, Thools commits to delivering the missing item as quickly as possible or to offering a replacement solution.

2. Returns, withdrawal, and refund

From the receipt of the product by the client, they have a withdrawal period of 14 days to return the product, with return costs being at their expense. Only products purchased through the site thools.ch and returned in their original packaging in perfect condition may be eligible for a refund.

The procedure to follow is as follows:

• The client sends an email to hello@thools.ch to request a return
• The client returns the goods at their own expense to the address indicated by Thools

The product must be accompanied by:

• The order number
• The name of the person making the return

The product is checked by Thools' internal services, which validate or not the refund by verifying that the product has been returned complete and in a condition allowing its resale, in accordance with the right of withdrawal.

If the goods meet the return conditions, they may be eligible for a refund or exchange.

If the goods do not meet the return conditions, they will be sent back to the client who will not be able to obtain a refund.